Cookie Policy

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit our website or use our mobile application. They help us provide you with a better experience by remembering your preferences and enabling certain functionality.

This Cookie Policy explains how Tuwash uses cookies and similar technologies when you use our laundry management platform.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include:

• Authentication cookies: Keep you logged in to your account
• Security cookies: Protect against fraud and unauthorized access
• Session cookies: Maintain your session while using the platform
• Load balancing cookies: Distribute traffic across our servers

2.2 Functional Cookies

These cookies enhance your experience by remembering your preferences:

• Language preferences: Remember your preferred language
• Location settings: Remember your location for nearby services
• Display preferences: Remember your UI preferences and settings
• Form data: Remember information you've entered in forms

2.3 Analytics Cookies

These cookies help us understand how you use our platform:

• Usage statistics: Track page views and user interactions
• Performance monitoring: Identify and fix technical issues
• Feature usage: Understand which features are most popular
• Error tracking: Monitor and resolve application errors

2.4 Marketing Cookies

These cookies are used to deliver relevant advertisements and marketing content:

• Advertising targeting: Show relevant ads based on your interests
• Campaign tracking: Measure the effectiveness of marketing campaigns
• Social media integration: Enable sharing and social features
• Retargeting: Show ads to users who have visited our platform

3. Third-Party Cookies

We may use third-party services that set their own cookies. These include:

4. Cookie Duration

Cookies have different lifespans:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain on your device for a set period
• Authentication cookies: Typically expire after 30 days of inactivity
• Analytics cookies: May persist for up to 2 years
• Marketing cookies: Usually expire after 90 days

5. Managing Your Cookie Preferences

5.1 Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

5.2 Cookie Consent

When you first visit our website, you'll see a cookie consent banner. You can:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences
• Change your preferences at any time

5.3 Mobile App Settings

For our mobile applications, you can manage cookie preferences through:

• App settings menu
• Privacy settings
• Account preferences

6. Impact of Disabling Cookies

If you disable cookies, some features of our platform may not work properly:

• You may need to log in repeatedly
• Your preferences may not be saved
• Some features may not function correctly
• Personalized content may not be available
• Payment processing may be affected

7. Local Storage and Similar Technologies

In addition to cookies, we may use other storage technologies:

• Local Storage: Store data locally on your device
• Session Storage: Temporary storage for your current session
• IndexedDB: Client-side database for offline functionality
• Web Beacons: Small images used to track user behavior

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.

9. Contact Information

If you have any questions about our use of cookies, please contact us: