Privacy Policy

1. Introduction

Tuwash ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laundry management platform, including our website and mobile application.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Name, email address, and phone number
• Profile information and preferences
• Business information (for business owners)
• Payment information (processed securely through third-party providers)
• Service requests and booking history

2.2 Device and Usage Information

• Device information (type, operating system, unique identifiers)
• IP address and location data
• App usage patterns and preferences
• Log files and analytics data

2.3 Mobile App Permissions

Our mobile application may request the following permissions:

• Camera: For taking profile photos and uploading business images
• Storage: For saving and accessing images and documents
• Location: For finding nearby laundry services and delivery tracking
• Notifications: For sending service updates and promotional messages
• Microphone: For voice messages and customer support
• Contacts: For importing contacts to invite friends (optional)

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing bookings and payments
• Communicating with you about services and updates
• Improving our platform and user experience
• Personalizing content and recommendations
• Ensuring platform security and preventing fraud
• Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our platform
• Business Partners: With laundry service providers to fulfill your requests
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing through certified providers

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data for certain purposes
• Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided in the Contact section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and advertisements
• Ensure platform security

You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. This includes:

• Account information: Until account deletion or 3 years of inactivity
• Transaction records: 7 years for accounting and legal compliance
• Communication logs: 2 years for customer support purposes
• Analytics data: Aggregated and anonymized data may be retained longer

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: