Terms of Service

1. Acceptance of Terms

Welcome to Tuwash, a laundry management platform operated by ByteNuru Technologies in partnership with BiztimaM Ventures. These Terms of Service ("Terms") govern your use of our website, mobile application, and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Tuwash is a comprehensive laundry management platform that connects customers with laundry service providers. Our Service includes:

• Online booking and scheduling of laundry services
• Real-time tracking of service progress
• Secure payment processing
• Business management tools for laundry service providers
• Customer reviews and ratings system
• Mobile applications for iOS and Android

3. User Accounts and Registration

3.1 Account Creation

To use certain features of our Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.2 User Roles

Our platform supports two primary user roles:

• Customers: Individuals seeking laundry services
• Business Owners: Laundry service providers offering services

4. Service Usage and Conduct

4.1 Permitted Use

You may use our Service only for lawful purposes and in accordance with these Terms. You agree to:

• Use the Service in compliance with applicable laws and regulations
• Respect the rights and privacy of other users
• Provide accurate information in bookings and communications
• Pay for services as agreed upon

4.2 Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Service
• Create fake accounts or impersonate others
• Engage in fraudulent or deceptive practices
• Harass, abuse, or harm other users
• Use the Service for commercial purposes without authorization

5. Business Owner Responsibilities

If you register as a business owner, you agree to:

• Provide accurate business information and credentials
• Maintain appropriate licenses and insurance
• Deliver services as described and agreed upon
• Maintain quality standards and customer satisfaction
• Respond promptly to customer inquiries and issues
• Comply with all applicable health and safety regulations
• Handle customer data in accordance with our Privacy Policy
• Pay applicable fees and commissions

6. Payment Terms

6.1 Payment Processing

All payments are processed securely through third-party payment providers. We accept various payment methods including:

• Credit and debit cards
• M-Pesa and other mobile money services
• Bank transfers
• Other payment methods as available

6.2 Pricing and Fees

Service prices are set by individual business owners. We may charge platform fees for certain transactions. All prices are displayed in Kenyan Shillings (KES) unless otherwise specified.

6.3 Refunds and Cancellations

Refund and cancellation policies vary by business owner. Please review individual business policies before booking. We may facilitate refunds in accordance with applicable policies and regulations.

7. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by Tuwash and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not modify, reproduce, distribute, or create derivative works based on our Service without our express written permission.

8. User Content and Reviews

You retain ownership of content you submit to our Service, including reviews, photos, and communications. By submitting content, you grant us a non-exclusive, royalty-free license to use, modify, and display such content in connection with our Service.

You are responsible for ensuring your content does not violate these Terms or infringe on the rights of others.

9. Disclaimers and Limitations

9.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. The Service is provided "as is" without warranties of any kind.

9.2 Third-Party Services

Our Service may integrate with third-party services. We are not responsible for the availability, content, or practices of such third-party services.

9.3 Limitation of Liability

To the maximum extent permitted by law, Tuwash shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

10. Indemnification

You agree to indemnify and hold harmless Tuwash, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms.

You may terminate your account at any time by contacting us or using account deletion features in the Service.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in Nairobi, Kenya.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes through the Service or by email. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: