Data Deletion Request

⚠️ Important Notice

Account deletion is permanent and cannot be undone. All your data, including bookings, reviews, and account information, will be permanently removed from our systems.

What Happens When You Delete Your Account

When you request account deletion, the following data will be permanently removed:

  • Your personal profile information
  • Account credentials and authentication data
  • Booking history and service requests
  • Reviews and ratings you've submitted
  • Payment information (processed securely)
  • Communication history with businesses
  • Saved preferences and settings
  • Location data and search history

Note: Some data may be retained for legal or regulatory compliance purposes as outlined in our Privacy Policy.

Before You Proceed

Please consider the following before requesting account deletion:

  • Active Bookings: Complete or cancel any pending bookings before deletion
  • Outstanding Payments: Ensure all payments are settled
  • Data Export: Download any data you want to keep before deletion
  • Business Accounts: If you own a business, consider transferring ownership or closing the business first

How to Request Account Deletion

You can request account deletion through the following methods:

📧 Email Request

Send an email to our privacy team with your deletion request. Include your account email and reason for deletion.

Send Deletion Request

⚙️ Customer Settings

If you're logged in, you can request deletion directly from your account settings page.

Go to Customer Settings

Processing Timeline

1

Request Received

We'll acknowledge your request within 24 hours

2

Verification

We'll verify your identity and account ownership

3

Data Deletion

Your account and data will be deleted within 30 days

✓

Confirmation

You'll receive confirmation when deletion is complete

Alternative Options

If you don't want to delete your account completely, consider these alternatives:

  • Deactivate Account: Temporarily disable your account while keeping your data
  • Update Privacy Settings: Limit data collection and processing
  • Remove Specific Data: Request deletion of specific data types only
  • Opt-out of Communications: Stop receiving marketing emails and notifications

Contact Information

For questions about data deletion or to request alternative data management options:

Email: hello@bytenuru.com

Subject Line: "Data Deletion Request"

Address: Tuwash Privacy Team
ByteNuru
Nairobi, Kenya

Response Time: Within 24 hours

Your Rights

Under applicable data protection laws, you have the right to:

  • Request deletion of your personal data
  • Receive confirmation of data deletion
  • Lodge a complaint with supervisory authorities
  • Request information about data processing

For more information about your rights, please see our Privacy Policy and GDPR Compliance pages.